GCC VIP Manager
Join an international iGaming operator as a GCC VIP Manager, building valuable player relationships and driving retention and loyalty across Gulf markets.
Job Description
On behalf of our partner, an established international online casino and sportsbook operator, we are looking for an experienced GCC VIP Manager to manage and develop relationships with VIP and high value players across Kuwait, UAE, Qatar, Saudi Arabia, Oman and Bahrain.
The successful candidate will focus on VIP player relationships, retention, loyalty and player development, with the goal of improving engagement and player lifetime value.
This is an individual contributor role, working closely with the GCC Acquisition Manager to identify and develop valuable players, alongside CRM, Marketing and Customer Support teams.
Location: Sofia, Bulgaria, Hybrid
Responsibilities:
As a GCC VIP Manager, your responsibilities will include:
VIP Management & Retention
Build and maintain relationships with VIP and high value players across GCC markets.
Communicate directly with players through phone, WhatsApp and other approved channels.
Develop personalised VIP experiences, loyalty initiatives and retention strategies.
Reengage inactive VIP players and improve player retention.
Identify potential VIP players and support their development.
Monitor player behaviour, engagement and lifetime value.
Market Development & Collaboration
Work closely with the GCC Acquisition Manager to identify and develop newly acquired players with VIP potential.
Collaborate with CRM teams on VIP promotions, rewards and retention campaigns.
Provide insights into GCC player preferences, market trends and competitor activity.
Track VIP portfolio performance and identify opportunities for improvement.
Coordinate with Customer Support, Payments and other teams to ensure a positive player experience.
Ensure VIP activities comply with relevant regulations and responsible gambling standards.
Requirements:
Previous experience in online casino and/or sports betting.
Proven experience managing VIP and high value players within iGaming.
Fluent Arabic and professional English.
Strong understanding of GCC markets and Arabic speaking customers.
Experience communicating directly with VIP players through phone, WhatsApp or similar channels.
Experience in VIP retention, loyalty and player reactivation.
Understanding of player behaviour, retention metrics and lifetime value.
Strong communication, relationship management and commercial skills.
Ability to work independently and manage a VIP player portfolio.
Nice to Have:
Experience managing VIP players across multiple GCC countries.
Experience with both casino and sportsbook VIP customers.
Familiarity with CRM platforms such as Smartico, Optimove or Fast Track.
Experience working with acquisition or affiliate teams.
Knowledge of GCC payment methods and player preferences.
What’s in it for you?
Our partner offers an opportunity to play an important role in developing its VIP operations across GCC markets.
You will take ownership of valuable player relationships, work closely with the GCC Acquisition Manager and contribute directly to retention, player satisfaction and commercial performance.
Benefits:
Meal vouchers.
Transportation allowance.
Supplementary health insurance.
Additional paid day off for your birthday.
Annual leave increasing with tenure.
Bonuses for important life events.
Performance related bonus.
Office snacks and drinks.
Occasional team breakfasts and lunches.
- Department
- Player Experience
- Location
- Bulgaria
- Remote status
- Hybrid
- Employment type
- Full-time
- Industry
- Betting, Gaming & iGaming
About Hireroo
We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.