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Player Experience · Malta

VIP Account Manager - Japanese Speaking

Job Description 

Our client is seeking a Japanese-speaking VIP Account Manager to manage relationships with high-value players across its Casino and Sports products. Reporting to the Head of VIP and VIP Team Leader, you will support customer acquisition, retention and reactivation through personalised service and targeted campaigns.

Location: Malta

Responsibilities:

As a VIP Account Manager, your broad responsibilities will include but are not limited to:

  • Build and maintain relationships with VIP customers through phone, email and other preferred communication channels.

  • Monitor customer activity and behaviour to identify opportunities for engagement, retention and reactivation.

  • Manage an assigned portfolio of VIP accounts and achieve agreed performance targets.

  • Develop and deliver targeted campaigns, promotions and reward programmes across Casino and Sports products.

  • Identify customers at risk of becoming inactive and take appropriate retention measures.

  • Provide personalised support and resolve customer queries.

Requirements:

  • Previous experience in Customer Support or VIP Account Management.

  • Experience within the online gaming industry.

  • Experience delivering targeted campaigns and customer communications.

  • Fluency in written and spoken Japanese; additional languages are an advantage.

  • Strong communication and relationship management skills.

  • Good problem-solving skills and a customer-focused approach.

  • Analytical skills, with the ability to interpret customer data and recommend appropriate actions.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

  • Hybrid

  • Professional development fund

  • Health and Wellness allowance

Department
Player Experience
Location
Malta
Industry
Betting, Gaming & iGaming
Picture of Braydon Galea
Contact Braydon Galea Talent Sourcer

About Hireroo

We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.

Founded in 2023
Coworkers 5
Player Experience · Malta

VIP Account Manager - Japanese Speaking

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