Our client is a well-established company within the iGaming industry, operating a portfolio of internationally recognised gaming brands. They are looking to strengthen their Malta team with the addition of a Dutch Customer Service & Fraud Executive based in St. Julian's, Malta.

Reporting to the Customer Service Manager, you will provide exceptional support to players while assisting with fraud prevention and compliance-related activities.

Location: Hybrid – St Julian's

Responsibilities:

As a Customer Service & Fraud Executive, your broad responsibilities will include but are not limited to:

• Provide customer support via email, live chat, and telephone.

• Deliver a professional, friendly, and efficient service to players.

• Help build and maintain the internal Customer Support & Fraud knowledge base.

• Follow operational and regulatory procedures, including KYC, GDPR, and account security requirements.

• Review customer deposits and withdrawals, assessing potential fraud risks and ensuring appropriate due diligence.

• Monitor payment patterns, account activity, verification documents, and customer communication.

• Work closely with the Money Laundering Reporting Officer (MLRO) and escalate suspicious activity by submitting internal Suspicious Transaction Reports (STRs) where required.

• Support the wider operations team with additional day-to-day tasks as needed.

• Travel to the Netherlands for compliance training when required by local regulations.

Requirements:

• Native or fluent Dutch (written and spoken).

• Excellent written and verbal communication skills in English.

• Minimum of 1 year of experience in a Customer Support, Fraud, Payments, Risk, or similar role within the online iGaming industry.

• Good understanding of customer service best practices.

• Familiarity with KYC, AML, GDPR, and fraud prevention processes is considered an asset.

• Strong attention to detail and analytical skills.

• Positive attitude with the ability to work effectively as part of a team.

• Proficient with Microsoft Office, Google Workspace, and other standard productivity tools.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Private health insurance

• Wellness allowance

• Paid parking

• Development and training budget

• Daily fresh food provisions

• Team events and outings

• Modern office environment

• International career growth opportunities within a leading iGaming business