Responsibilities:

As a Customer Service Executive - Finnish Speaking, your broad responsibilities will include but are not limited to:

• Handle enhanced responsibilities in customer contact, especially with VIP, Responsible Gambling, KYC, and Escalation tasks.

• Provide exceptional service to VIP customers, analyzing and meeting their needs during core operational hours.

• Address responsible gambling concerns in line with MGA requirements, ensuring proper documentation and escalation.

• Verify all received documentation per MGA standards and report suspicious activity to relevant teams.

• Collaborate with all departments on compliance and complaint-related matters.

• Take ownership as a key contact for the Customer Service department during shifts, especially in the absence of management.

• Achieve key performance metrics set by management each month.

Requirements:

• Fluent/native in English and Finnish (speaking, reading & writing).

• Flexible and adaptable to the dynamic needs of the business.

• Detail-oriented with strong prioritization and decision-making abilities.

• Minimum 2 years’ experience in a similar role.

• Able to work shifts, including weekdays and weekends.

• Thrive as a flexible multitasker and a collaborative team player.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Hybrid work-from-home package

• Professional development fund

• Health and Wellness allowance