Our client is an international online gaming and technology company operating several globally recognised entertainment platforms. Due to continued growth, they are looking to strengthen their Customer Operations team with a Customer Support & Fraud Executive focused on the Dutch speaking market.

This position combines customer support responsibilities with account security, fraud prevention, and operational risk monitoring within a fast paced online environment.

Location: Hybrid - St Julian's - morning shifts

Responsibilities:

As a Customer Support and Fraud Executive, your broad responsibilities will include but are not limited to:

• Provide professional support to customers via email, live chat, phone, and other communication channels

• Investigate account related issues and assist users with verification, payments, and general platform queries

• Review customer accounts, deposits, withdrawals, and transactions for potential fraud or suspicious activity

• Carry out KYC and account verification checks in line with internal procedures and regulatory requirements

• Escalate high risk or suspicious cases to the relevant internal teams

• Monitor customer activity and identify unusual behavioural patterns

• Maintain accurate internal records and case documentation

• Work closely with Payments, Compliance, Fraud, and Operations teams

• Support responsible gaming and customer protection procedures

• Ensure all tasks are completed within agreed SLAs and quality standards

Requirements:

• Fluent Dutch and English communication skills, both written and spoken

• Previous experience within customer support, fraud, payments, or operations is considered an asset

• Strong attention to detail and investigative mindset

• Comfortable working in a fast paced and highly regulated environment

• Good problem solving and communication skills

• Ability to multitask and prioritise effectively

• Familiarity with KYC, AML, fraud prevention, or online payments is advantageous

• Proficient computer skills and ability to learn internal systems quickly

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Private medical coverage

• Wellness related support and employee perks

• Professional development opportunities

• Team social activities and company events

• Modern office environment with collaborative working spaces

• Complimentary snacks and refreshments

• International team environment

• Internal growth and progression opportunities

• Competitive salary package with additional incentives