Account Manager
Job Description
Our client is seeking an Account Manager to manage and develop a portfolio of assigned clients, including Tier 1 and Tier 2 operators. The role focuses on improving account performance and supporting revenue growth across multiple business areas.
This position requires a balance of commercial awareness, relationship management, and analytical thinking. The Account Manager will work closely with senior management and internal teams to support commercial discussions, identify opportunities, and ensure effective delivery and client satisfaction.
Location: Hybrid – Sliema
Responsibilities:
As an Account Manager, your broad responsibilities will include but are not limited to:
Manage and develop a portfolio of Tier 1 and Tier 2 client accounts
Build and maintain long-term client relationships to support satisfaction and retention
Act as the main day-to-day contact for assigned accounts
Identify opportunities to expand business through additional products, features, or markets
Analyse account performance and market activity to identify areas for improvement
Support commercial discussions and negotiations in line with internal processes
Work towards agreed performance and revenue targets
Provide clients with regular updates, insights, and recommendations
Prepare internal reports on account performance
Monitor KPIs, ROI, and overall account performance
Collaborate with internal teams including Commercial, Product, Technical, Finance, and Operations
Gather and document client requirements clearly
Support prioritisation of client needs alongside internal objectives
Ensure alignment between client expectations and internal delivery
Work with Product and Technical teams to support delivery and ongoing improvements
Maintain regular communication with clients via calls or meetings
Represent our client in meetings, industry events, and conferences
Travel internationally when required
Requirements:
At least 1 year of experience in an Account Manager or similar role within the iGaming industry
Experience managing Tier 1 and Tier 2 clients or operators
Understanding of iGaming markets and industry dynamics
Experience in account management, client relationships, and revenue growth
Commercial awareness, including performance metrics and ROI
Experience working with cross-functional teams such as Product, Development, QA, Operations, or Finance
Understanding of marketing strategies and player engagement within iGaming
Strong written and verbal communication skills in English
Interest in online gaming, including casino and sportsbook products
What’s in it for you?
Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.
Benefits:
Hybrid work-from-home arrangement
Private health insurance
On-site parking provided
Up to 60 days of remote work per year
Annual wellness allowance
- Department
- Commercial
- Locations
- Malta
Colleagues
About Hireroo
We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.