Job Description

A long-established and trusted global brokerage firm is seeking a dynamic and passionate Client Support Executive to strengthen commercial department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location: On-site - Cancun, Mexico

Responsibilities:

As a Client Support Executive your broad responsibilities will include but are not limited to:

Provide multilingual support (Spanish, Portuguese, and English) via chat, email, and phone.
Handle client inquiries regarding account setup, verification, deposits, withdrawals, and trading platforms (MT4/MT5 or similar).
Collaborate with internal teams (payments, compliance, and dealing desk) to resolve client issues promptly and professionally.
Monitor daily client activity and escalate potential issues in line with internal procedures.
Ensure all communication complies with company policies and regulatory requirements.
Assist in translating materials or messages when needed to support regional operations.

Requirements:

1–2 years of experience in client support or account management.
Fluency in Spanish, Portuguese, and English (both written and spoken).
Strong communication and problem-solving skills, with the ability to handle pressure in a fast-paced environment.
Familiarity with CRM systems, MT4/MT5 platforms, or back-office tools is an advantage.
A team player with a proactive, positive attitude and willingness to learn.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

Base salary, commission structure and relocation support if needed.
New office in Cancun, Mexico with health insurance, visa sponsorship.

About Hireroo

We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.