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Hireroo career site
Player Experience · Malta · Hybrid

Customer Service & Fraud Lead – Swedish Speaking

Job Description 

Our client, a global company within the online gaming industry, is looking for a Swedish-speaking Customer Service & Fraud Lead to join their team in Malta.

This is a key role with responsibility for building and leading a dedicated Swedish market support function. The successful candidate will be instrumental in establishing processes, training, and content for their team while ensuring alignment with existing company standards.

The role reports directly to the Head of Customer Service in Malta and involves close collaboration with Compliance and senior management.

Location: Hybrid - Saint Julian's

Responsibilities:

As a Customer Service & Fraud Lead, your broad responsibilities will include but are not limited to:

  • Build and lead a comprehensive Customer Support and Fraud team
  • Identify trends and escalate potential issues promptly
  • Set objectives and align team goals with wider company strategy
  • Ensure compliance with operational and regulatory requirements including KYC, GDPR and account security
  • Work closely with the MLRO, raising internal reports where required
  • Translate procedures and documentation as needed
  • Provide hands-on customer support when required
  • Manage day-to-day operational support tasks as they arise

    Requirements:

  • Native or fluent Swedish with strong written and spoken English
  • Minimum of 2 years’ experience in online gaming with leadership exposure
  • Excellent communication and people management skills
  • Strong attention to detail with the ability to prioritise and make sound decisions
  • Solid understanding of regulatory requirements, with particular focus on the Swedish licence

    What’s in it for you?

    Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

    Benefits:

  • Freshly stocked kitchen with daily ingredients provided
  • Private health insurance and wellness benefit
  • Training and development allowance to support career growth
  • Regular social events and team activities
  • Flexible hybrid working arrangements 
    Department
    Player Experience
    Remote status
    Hybrid
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    Contact Jean Vella Senior Recruitment Consultant

    Colleagues

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    Galin Genov
    Recruitment Resourcer

    About Hireroo

    We redefine recruitment, by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truley bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fin-tech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects we take pride in our role as true lifetime partners for both our clients and candidates.

    Founded in 2023
    Coworkers 5
    Player Experience · Malta · Hybrid

    Customer Service & Fraud Lead – Swedish Speaking

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