We are looking for a Customer Support Specialist to join our client's dynamic team in Sofia. This is an exciting opportunity to contribute to a fast-paced, 24/7 operation where precision, responsiveness, and a proactive approach are key to success. The role involves supporting users, resolving technical issues, and collaborating with internal teams to ensure high-quality service delivery.

Our client is a leader in live gaming and digital entertainment. They focus on delivering engaging content through innovation, high production standards, and player-first experiences. With a collaborative internal culture and strong emphasis on team development, this is a great opportunity to join a growing and forward-thinking environment.

Location: On-site - Sofia, Bulgaria

Responsibilities:

As a Customer Support Specialist, your broad responsibilities will include but are not limited to:

• Serve as the primary contact for client-related inquiries and support requests.
• Monitor activity and ensure adherence to community standards and guidelines.
• Troubleshoot and escalate platform-related technical issues as needed.
• Accurately document interactions to assist in reporting and analysis.
• Identify and flag potential issues, offering proactive resolutions.
• Provide feedback aimed at improving internal processes and client satisfaction.
• Achieve individual and team performance goals.
• Foster a professional and collaborative team environment.
• Work in rotating shifts, including nights, weekends, and holidays.
• The role is based on-site in Sofia and follows a rotating shift schedule.

Requirements:

• High school diploma or higher education.
• Strong written English skills.
• Fast typing and effective multitasking ability.
• Excellent communication and interpersonal skills.
• Advanced computer proficiency (Word, Excel, Outlook).
• Experience with support tools such as Freshdesk, Jira, or Confluence is a plus.
• Customer-focused attitude and dedication to service excellence.
• Basic understanding of the online entertainment or gaming industry.
• Ability to thrive in a high-pressure, fast-moving environment.
  

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Access to private health insurance and a Multisport card.
• Flexible shifts with advance notice to support work-life balance.
• On-site recreational areas with entertainment facilities.
• Inclusive and supportive work atmosphere.
• Free coffee, tea, fruit, and access to fully equipped kitchens.
• Uniform provided at no cost.
• Employee referral program with attractive bonuses.