Our client is seeking an experienced and motivated individual to join their studio operations team as a Control Room Shift Manager. This role involves supervising live gaming activities during a designated shift, ensuring operational efficiency, asset security, and strong team performance.

Our client is a leader in live gaming and digital entertainment. They focus on delivering engaging content through innovation, high production standards, and player-first experiences. With a collaborative internal culture and strong emphasis on team development, this is a great opportunity to join a growing and forward-thinking environment.

Location: On-site - Sofia, Bulgaria

Responsibilities:

As a Control Room Shift Manager, your broad responsibilities will include but are not limited to:

• Supervise live game operations across assigned tables during the shift.
• Prioritize the security and integrity of all games and studio assets.
• Maintain thorough knowledge of all game rules and procedures, adapting to updates as required.
• Monitor for and report any suspicious activity that may compromise game fairness.
• Manage table assignments, openings, closures, and both scheduled and unscheduled maintenance.
• Resolve gaming errors using a ticketing system and escalate disputes to senior management when needed.
• Ensure the overall studio operation remains functional and report all incidents or technical issues.
• Foster a professional and collaborative work environment with other teams and departments.
• Mentor Control Room Specialists, providing performance assessments and development feedback.
• Maintain consistent game quality and uphold company standards.
• Carry out other related duties as needed.
  

Requirements:

• Minimum age: 18.
• Legal right to work in Bulgaria.
• High school diploma or equivalent.
• Competence in using industry-relevant tools and systems.
• Previous experience in online or land-based casino operations preferred.
• Minimum of 2 years in a similar leadership or supervisory role.
• Strong communication skills and the ability to manage cross-functional collaboration.
• Intermediate to advanced computer skills.
  

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Access to private health insurance and a Multisport card.
• Flexible shifts with advance notice to support work-life balance.
• On-site recreational areas with entertainment facilities.
• Inclusive and supportive work atmosphere.
• Free coffee, tea, fruit, and access to fully equipped kitchens.
• Uniform provided at no cost.
• Employee referral program with attractive bonuses.