A long-established and trusted global brokerage is seeking an experienced Account Manager - Spanish speaking to contribute to their continuing growth in LATAM region. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location: Hybrid - Dubai, UAE

Responsibilities:

As an Account Manager, your broad responsibilities will include but are not limited to:

• Client Onboarding & Conversion

Support prospective clients throughout the onboarding process—from lead to approved live account. Guide clients through their First-Time Deposit (FTD) journey and encourage trading activity from the outset.

• Retention & Reactivation

Reconnect with dormant or low-activity accounts, and maintain proactive contact with existing clients to drive engagement, funding, and long-term loyalty.

• Relationship Management

Serve as the go-to contact for your assigned client portfolio.
Address queries, resolve issues, and work closely with internal teams (compliance, marketing, support) to deliver an exceptional user experience.

• Upselling & Expansion

Identify opportunities for clients to broaden their platform usage or explore affiliate/IB partnership options.
Recommend relevant tools and services to help them achieve their trading goals.

• Campaign & Localisation Support

Collaborate with the marketing team to deliver client-facing campaigns tailored to Spanish-speaking markets and user preferences.

Your day looks like:

• Interact regularly with clients via phone, email, and chat, adapting communication style to suit different cultural and personal preferences.
• Confidently handle objections using persuasive techniques to uncover opportunities and drive conversions.
• Prioritize high-potential clients to maximize engagement and satisfaction.
• Monitor client behavior, identify patterns, and use insights to increase trading volume and retention.

Requirements:

• Native or fluent Spanish speaking, English communication skills.
• Experience in sales, account management, or client engagement, preferably within the financial services or trading sector.
• Strong communication and negotiation skills, with the ability to build rapport and positively influence client decisions.
• A proactive mindset, able to juggle multiple clients and tasks while staying organized.
• Knowledge of financial markets or trading platforms is a strong plus.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.