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Hireroo career site
Technology · Malta

1st Line IT Support Executive

Job Description 

Our client is a leading international consultancy specializing in technology solutions and digital transformation. With a well-established presence in Malta and expanding operations in Cyprus, they offer a wide range of services, including ERP implementations, IT solutions, web development, digital marketing, and strategic consultancy.

We are seeking a 1st Line IT Support Executive to provide first-level support to end-users, ensuring smooth day-to-day operations of IT systems and infrastructure. This role is ideal for someone with a passion for technology and customer service, looking to build a strong foundation in IT support.

Location: On-site, Hamrun

Responsibilities:

As a 1st Line IT Support Executive, your broad responsibilities will include but are not limited to:

  • Provide first-line technical support for hardware and software issues.
  • Troubleshoot and resolve basic networking problems.
  • Offer Microsoft 365 support, including email and cloud applications.
  • Log and manage support tickets, ensuring timely resolution.
  • Escalate unresolved issues to 2nd or 3rd line support teams when necessary.
  • Maintain accurate records of support requests and solutions.
  • Set up and configure desktop systems, mobile devices, and user accounts.
  • Deliver excellent customer service to internal and external stakeholders.

Requirements:

  • Experience or strong interest in IT support roles.
  • Understanding of computer hardware, software, and network troubleshooting.
  • Familiarity with Microsoft 365 tools and services.
  • Good communication skills and customer-oriented mindset.
  • Ability to work independently and manage time effectively.
  • Fluency in English  (written and spoken).
  • A valid driving license is (due to mobility during working hours).

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

  • Company car provided during working hours.
  • Monthly fuel allowance.
  • Health insurance coverage.
  • Training and professional development opportunities.
  • Supportive team environment with opportunities for growth
Department
Technology
Locations
Malta
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Contact Jean Vella Senior Recruitment Consultant

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Galin Genov
Recruitment Resourcer

About Hireroo

We redefine recruitment, by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truley bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fin-tech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects we take pride in our role as true lifetime partners for both our clients and candidates.

Founded in 2023
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Technology · Malta

1st Line IT Support Executive

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