Our client is an innovative iGaming provider specialising in creating high-standard software and gaming experiences for their renowned flagship brand. As part of their successful growth, they are now seeking passionate, creative and dedicated individuals to fill the role of Customer Service & Fraud Executives for the Dutch Market.

Reporting directly to the Customer Service Manager, each Customer Service Executive is part of a team that liaises directly with players via email, phone and live chat to resolve their queries, acting as friendly and knowledgeable customer-facing ambassadors for their excellent brand. You will play pivotal role delivering the highest levels of service possible to future customers based in The Netherlands.

Location: On-Site, Malta

Responsibilities:

As a Dutch Speaking -Customer Service & Fraud Executive, your broad responsibilities will include but are not limited to:

• Customer support duties, responding to emails, live chats and phone lines.
• Help build and maintain a comprehensive Customer Support & Fraud knowledgebase.
• Understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices.
• Review and assess deposits and withdrawals on a case-by-case basis with a particular focus on the risk and fraud profile including checking verification and due diligence, payments patterns and history, past activity and communication.
• Work closely with our Money Laundering Reporting Officer (MLRO) and raise internal suspicious transactions report (STR) when required.
• Ad hoc operational duties that may arise from day-to-day.
• Be able to travel to The Netherlands for compliance training as required by the local regulation.

Requirements:

• Fluent/native level Dutch language skills (speaking, reading & writing).
• Excellent communication skills with fluent English.
• A minimum of 1 year experience in a similar role within the online gaming sector.
• A third level degree will be considered an asset.
• Knowledge of applicable customer support best practices.
• A proven ability to work in a team and a positive attitude.
• A high level of proficiency in modern productivity platforms (Microsoft Office, Google Suite, etc…).
• The ability to work on a number of different projects simultaneously.
  
• Enthusiastic for team-working and passion for online gaming.

Additionally, we offer:

• Health & Dental Insurance
• Paid parking
• Wellness benefits (after completing probation)
• Development allowance/year (after completing probation)
• Regular company events
• Food and snacks at the office
  
• Performance bonus (after completing probation)