A long-established and trusted global brokerage is seeking an experienced Account Manager - Thai speaking to contribute to their continuing growth SEA region. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation, and client success, offering a broad range of CFD products including forex, commodities, indices, and more.

Location: Hybrid - Bangkok, Thailand

Responsibilities:

As an Account Manager, your broad responsibilities will include but are not limited to:

• Client Onboarding & Conversion

Support prospective clients throughout the onboarding process—from lead to approved live account. Guide clients through their First-Time Deposit (FTD) journey and encourage trading activity from the outset.

• Retention & Reactivation

Reconnect with dormant or low-activity accounts, and maintain proactive contact with existing clients to drive engagement, funding, and long-term loyalty.

• Relationship Management

Serve as the go-to contact for your assigned client portfolio. Address queries, resolve issues, and work closely with internal teams (compliance, marketing, support) to deliver an exceptional user experience.

• Upselling & Expansion

Identify opportunities for clients to broaden their platform usage or explore affiliate/IB partnership options. Recommend relevant tools and services to help them achieve their trading goals.

• Campaign & Localisation Support

Collaborate with the marketing team to deliver client-facing campaigns tailored to Thai-speaking markets and user preferences.

Your day looks like:

• Manage lead pipelines via CRM, using structured outreach strategies to improve conversions.
• Apply a consultative sales approach to understand client hesitations and promote platform value.
• Communicate clearly via phone, email, or messaging tools, adapting to client tone and urgency.
• Keep client records updated within the CRM to support performance tracking and pipeline visibility.

Requirements:

• Native or fluent Thai speaker, with strong English communication skills.
• Experience in customer-facing roles - preferably in online trading, financial services, or fintech.
• Demonstrated success meeting KPIs in sales, conversion, or client retention.
• Excellent interpersonal skills with a friendly, empathetic, and consultative approach.
• Organized, adaptable, and comfortable working cross-functionally in a fast-paced environment.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.