Job Description

We are looking for a Client Success Manager - Technology to join a fast-growing iGaming provider. This newly created role is essential in optimizing revenue from a technical standpoint while balancing commercial priorities. You will play a key role in maintaining and enhancing relationships with clients, providing technical support, and ensuring seamless integrations.

Location: On-site

Responsibilities:

As the Client Success Manager - Technology you will be the bridge between our clients and internal teams, ensuring smooth operations and technical efficiency. Your responsibilities will include:

Configuring new online casino platforms in the back office.
Managing back-office settings for partners and game content.
Rolling out new game releases.
Conducting game testing and troubleshooting technical issues.
Providing technical assistance to clients, primarily related to API integrations and casino setups.
Collaborating closely with Product, Development, and QA teams.
Supporting the Integrations team to ensure seamless client onboarding.
Working alongside Account Managers and Sales teams to understand business priorities.

Requirements:

To excel in this role, you should have:

A proactive, detail-oriented, and problem-solving mindset.
Strong communication skills to engage with internal teams and external partners.
A customer-first approach with a sense of responsibility and ownership.
The ability to multitask and adapt in a fast-paced environment.
Experience in the iGaming industry (required).
Basic understanding of API integrations and technical troubleshooting.
Familiarity with Chrome DevTools and Excel.
A strong command of spoken and written English.

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

A dynamic and fast-paced work environment.
Career growth in an expanding iGaming company.
Competitive salary and benefits.
Access to modern tools and resources.
A collaborative and innovative team culture.

If you’re a technical problem-solver with a commercial mindset, passionate about iGaming, and looking for an exciting opportunity, apply now!

About Hireroo

We redefine recruitment, by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truley bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fin-tech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects we take pride in our role as true lifetime partners for both our clients and candidates.