Our client is a fast-growing provider in iGaming that specialises in gaming tech and marketing and is on the lookout for passionate, creative, and dedicated individuals. Having been part of the launch of several highly successful ventures, they are now seeking a Responsible Gaming Executive for the German Market to join a team that monitors player activities.

The successful German-speaking candidates will report directly to the Responsible Gaming Manager, acting as an escalation point for the wider Customer Service & Fraud (CSF) team and interacting directly with their brand's players.

Location: On-site, Malta.

Responsibilities:

As a German Speaking - Responsible Gaming Executive, your broad responsibilities will include but are not limited to:

• Monitoring: Monitor and maintain relevant risk triggers and act in accordance with policy and procedure.
• Recording: Ensure all actions are logged and accurately recorded for future reporting and/or audit needs.
• Escalation: Provide a layer of escalation to the CSF team and the wider company for responsible gambling queries.
• Interaction: Contacting customers via email and/or phone call to ensure that they are comfortable with their betting and gaming behaviour; paying attention to any signs or markers of harm.
• Communication: Liaise with the Responsible Gaming Manager on a daily basis to ensure all customer interactions are carried out and recorded appropriately.
• Collaboration: Liaise with the CSF Team on a regular basis to ensure that any concerning behaviours identified through contacts are reviewed and dealt with accordingly. You will also need to liaise with all the relevant stakeholders and collaborate where necessary.
• Cooperation: Liaise daily with the Responsible Gaming Manager who will be your reporting line manager.

Requirements:

• Fluent/native level German language skills (speaking, reading & writing).
• Excellent communication skills with fluent English.
• At least two years of experience in the field of online gaming. Any responsible gaming experience would be a bonus.
• Flexibility, versatility and in a position to work in accordance with the demands of the business.
• Attention to detail is greatly required.
• Strong prioritisation, good decision-making skills, with ability to manage a high volume of tasks.
• Good relationship-building skills.
• Display knowledge/understanding of German regulations along with any other relevant regulatory bodies’ regulations.
• Compassion is essential to this role.
• Enthusiastic for team-working.

Additionally, we offer:

• Health & Dental Insurance
• Paid parking
• Wellness benefits (after completing probation)
• Development allowance/year (after completing probation)
• Regular company events
• Food and snacks at the office
  
• Performance bonus (after completing probation)